In most IT companies, Six Sigma is being implemented in the core processes such as product development and maintenance. Six Sigma helps by eliminating errors during the product development process, which in turn drastically reduces the probability that the product will not find favor with client needs and requirements.
Many IT companies that have successfully deployed Six Sigma are reaping the associated benefits that come in the form of reduced product redevelopment costs and a drastic improvement in the customer satisfaction levels and brand equity.
Six Sigma Tools and Techniques Employed By IT Companies
IT companies utilize a wide variety of Six Sigma tools and techniques, but if we were to name the most commonly utilized tool, it would certainly be the Failure Mode and Effects Analysis (FMEA). Most IT companies are employing this tool because it can be used for the effective management of almost all the core IT processes such as new product development, product redevelopment and enhancements and product maintenance.
This tool works by identifying potential errors and bugs that might surface when the product is finally delivered to the client or end-user. This gives IT companies enough time to take corrective action as might be necessary for reducing the probability of bugs and errors.
The Right Method of Using the FMEA Six Sigma Tool